FAQs

FAQS

• WHEN WILL YOU HAVE SHAMPOO AND CONDITIONER AVAILABLE?

SOON! WE ARE WORKING ON IT, LOVES!

• WHAT IF I HAVE ALLERGIES?

ALL PRODUCTS CAN BE PERSONALIZED! PLEASE LEAVE A NOTE ABOUT YOUR ALLERGIES AT CHECKOUT TO PLACE YOUR CUSTOM ORDER! DISCONTINUE USE IF YOU HAVE ANY ADVERSE REACTION TO PRODUCTS.

• HOW LONG DO PRODUCTS LAST?

OUR PRODUCTS ARE PRESERVED WITH ESSENTIAL OILS AND NATURAL HERBS WHICH PRESERVES THEM FOR ONE MONTH. IF YOU FOLLOW OUR PRODUCT MAINTENANCE GUIDELINES, THEY SHOULD LAST LONGER!

• HOW SHOULD PRODUCTS BE USED?

FOR BEST RESULTS, ALWAYS DIVIDE YOUR HAIR INTO SECTIONS, APPLY PRODUCT FROM ROOT TO TIP, AND USE THE LOC METHOD!

• WHAT IS THE LOC METHOD?

THE LOC METHOD MEANS:

1. LIQUID (WATER OR LIQUID LEAVE-IN CONDITIONER)
2. OIL
3. CREAM

FOR EXTRA HOLD, WE SUGGEST USING ANY OF OUR FLAXSEED GELS AS THE FOURTH AND LAST STEP.

• DO YOU HAVE DISCOUNTS?

OF COURSE! WE WILL ALWAYS HAVE DISCOUNTS AND PROMOTIONS! STAY CONNECTED WITH US ON SOCIAL MEDIA TO FIND OUT MORE! YOU CAN ALSO JOIN OUR EMAILING LIST FOR THE BEST DEALS!

• WHEN WILL MY ORDER BE SHIPPED?

ALL ORDERS ARE SHIPPED MONDAY THRU THURSDAY BEFORE 4:00 PM PST.  SEE OUR SHIPPING POLICY.

• WHEN WILL I RECEIVE MY ORDER?

FOR DOMESTIC ORDERS, PLEASE ALLOW 1-3 BUSINESS DAYS TO RECEIVE YOUR ORDER. INTERNATIONAL SHIPPING MAY TAKE LONGER, BUT YOU MAY TRACK YOUR PACKAGE AT WWW.USPS.COM. 

• DO YOU HAVE A BRAND AMBASSADOR PROGRAM?

YES! WE ARE CURRENTLY LOOKING FOR BRAND AMBASSADORS TO PROMOTE ON SOCIAL MEDIA. IF YOU ARE INTERESTED, PLEASE CONTACT US!
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• DO YOU OFFER WHOLESALE PRICING?

CURRENTLY, WE DO NOT WISH TO OFFER WHOLESALE PRICING. MAYBE IN THE FUTURE.